Privacy Policy

Last updated November 2026

This policy explains what information Tennessee Skewers ("we") collects when you use this website and how we use it.

What we collect

When you place an order we collect your name, phone number, email address, the items you order, your pickup or delivery time, any notes you add and, for delivery, your address. When you send us a message we collect your name, email, optional phone number and message. If you join Tennessee Rewards, we also keep your account details (name, email, phone, an optional birthday month and day, and your password in scrambled form that nobody can read), your points history and the rewards you use.

Payments

Card payments are processed by Stripe. Your card number is entered directly into Stripe's secure form and is never sent to or stored on our servers. Stripe's privacy policy is available at stripe.com/privacy.

How we use it

We use your information to prepare and hand over your order, contact you about it, send your receipt, answer your messages, and keep records required for tax and accounting. We do not sell your information and we do not use it for advertising.

Cookies and storage

We store your cart and your language choice in your browser so they are still there if you refresh the page. We do not use advertising cookies. We use Google Analytics cookies to measure visits to the website, as explained below. If you sign in to Tennessee Rewards, a secure sign-in cookie keeps you signed in for up to 30 days. The admin area uses a separate secure sign-in cookie for staff only. The map on our location section is provided by Google and is subject to Google's privacy policy.

Website analytics

We use Google Analytics to understand how people use this website: for example, which pages are visited, how visitors found us and whether they use a phone or a computer. Google Analytics uses cookies and collects information such as the pages you view, your device and browser type and your approximate location (city level). It does not receive your name, email, phone number, payment details or the links to your orders. Google handles this information under its own privacy policy (policies.google.com/privacy). To opt out, you can use Google's browser add-on at tools.google.com/dlpage/gaoptout.

How long we keep it

Order records are kept for as long as required for tax and accounting purposes. Messages are deleted when they are no longer needed. Rewards accounts are kept until you ask us to close them.

Emails

We email you about your orders, and, if you allow it in your account, when you earn points or unlock a reward. You can turn rewards emails off at any time in your account. We do not send marketing emails.

Your choices

You can ask us to see, correct or delete your personal information by contacting us at tennesseeskewers@gmail.com.

Contact

Tennessee Skewers, 478 Waverly St, Framingham, MA 01702. Phone (508) 740-9089.